If you have received an item with a a manufacturer’s defect — wrong size, wrong color, broken stitches, open seams, etc. — you are eligible for a full refund, including all shipping and handling costs.
Please contact our customer service team at support@linentales.com within 5 business days of delivery and we will arrange a replacement of the item or issue a refund.
NOTE: Discoloration and shrinkage are typically not considered a manufacturer’s defect — for more information on linen care, read our blog article on linen care HERE.
In case any defects occur after some time, return is possible if there are obvious manufacturing defects. In this case, all returns must be approved by Linen Tales customer service team and the purchase of a returned item must be not older than two years.